Cancellation and Refund Policy

We understand that wedding plans and travel arrangements can sometimes change. If you need to cancel your wedding transfer booking, please contact 1300 Melbourne Taxi Service as soon as possible. Early notice helps our team manage vehicle availability and make suitable arrangements for other customers.

Cancellation Guidelines

• Customers should provide cancellation notice as early as possible.
• Cancellation requests should include the booking name and relevant travel details.
• Cancellation requests made close to the scheduled pickup time may be subject to applicable booking conditions.
• Bookings that have already commenced may not qualify for a refund.
• Any cancellation charges will depend on the circumstances and booking terms communicated at the time of reservation.

Refund Policy
Where a refund is applicable, the amount will be assessed according to the booking conditions and cancellation circumstances. Approved refunds will generally be processed using the original payment method where practical. Processing times may vary depending on the payment provider or financial institution.

• Refund eligibility will be reviewed for each cancelled booking.
• Any applicable refund will be processed after cancellation approval.
• Bank or payment processing times are outside our direct control.
• Customers may contact our team for assistance with cancellation or refund enquiries.

For further information about your booking, please contact 1300 Melbourne Taxi Service directly.