Privacy Policy

At 1300 Melbourne Taxi Service, we respect your privacy and take reasonable steps to protect the personal information you share with us. When you make a booking or contact our team, we may collect details such as your name, phone number, email address, pickup location, destination, travel date, and other information needed to arrange your taxi service.

We use this information to manage bookings, communicate with customers, provide requested services, respond to enquiries, and improve our customer experience. Your information may also be used to contact you about your booking or service-related matters.

We take practical measures to keep your personal information secure and only provide access to information when required for business operations, service delivery, or legal obligations. We do not sell or rent your personal information to third parties.

Our website may use cookies or similar technologies to improve website functionality and understand general visitor activity. You can adjust your browser settings if you prefer to limit cookies.

By using our website or booking our services, you agree to the handling of information described in this Privacy Policy. This policy may be updated when our business practices or legal requirements change.

If you have questions about this Privacy Policy or how your information is handled, please contact our team. We are happy to assist with your concerns.

Why Choose Us?

Punctuality
We focus on timely pickups and planned journeys, helping customers travel with greater confidence.

Experienced Driver
Our drivers understand Melbourne roads and aim to provide smooth, comfortable, and responsible journeys.

Customer Service
We communicate clearly with customers and assist with booking details, pickup arrangements, and travel needs.

Happy Customer
We value positive customer experiences and work hard to make every journey comfortable and convenient.

Book Your Melbourne Taxi Today
Planning a journey across Melbourne? 1300 Melbourne Taxi Service makes booking a taxi simple and convenient. Whether you need an airport transfer, corporate transfer, wedding transfer, parcel delivery, event transfer, or hotel transfer, our team is ready to assist with your travel requirements.

We understand that every journey can have different needs. You may be travelling for work, heading to an important event, catching a flight, or simply making your way across the city. A reliable travel arrangement can make the day easier and more comfortable.

When you are ready to travel, contact 1300 Melbourne Taxi Service and share your pickup details, destination, and preferred travel time. Our team can help arrange your booking and provide information about your journey. Book your taxi today and make your next trip simple, comfortable, and well organised.

Terms and Conditions

1. Booking Services

• Bookings with 1300 Melbourne Taxi Service are accepted based on vehicle availability and the information provided by the customer.
• Customers should provide accurate pickup details, destination, contact information, and preferred travel time when making a booking.
• Customers are responsible for checking their booking details and informing our team promptly if any information changes.

2. Pickup and Travel

• Our drivers aim to arrive at the agreed pickup location around the scheduled booking time, subject to traffic, weather, road conditions, and other circumstances.
• Customers should be ready at the agreed pickup location to help avoid unnecessary delays.
• Travel times are estimates and may change because of traffic congestion, road closures, accidents, or other factors outside our control.

3. Changes and Cancellations

• Customers should contact our team as early as possible if they need to change or cancel a booking.
• Cancellation or waiting charges may apply depending on the booking details and circumstances.
• For airport transfers, customers should provide accurate flight information where requested so suitable arrangements can be made.

4. Passenger Responsibility

• Passengers must follow reasonable instructions from the driver and behave respectfully throughout the journey.
• Customers are responsible for their personal belongings during travel.
• Any damage caused to the vehicle through unreasonable or intentional behaviour may result in additional charges.

5. Service Information

• 1300 Melbourne Taxi Service may update these Terms and Conditions when business practices or legal requirements change.
• By booking or using our services, customers acknowledge and accept these Terms and Conditions.